Privacy Policy

1. Introduction

Comptorance ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website and use our AI-driven decision-optimisation platform, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

2. Information We Collect

We may collect several types of information from and about users of our website and services, including:

• Identity and Contact Data: such as your name, email address, phone number, and company details, submitted when you request access, complete a contact form, or register for an account.
• Account and Usage Data: information about how you interact with our platform, including log-in timestamps, feature usage, and session activity.
• Technical Data: IP address, browser type and version, device identifiers, operating system, referral source, and other technology on the devices you use to access our website.
• Communications Data: records of correspondence if you contact us, including support requests and feedback.
• Cookies and Tracking Data: information collected through cookies, pixels, and similar technologies as described in Section 5 below.

3. How We Use Your Information

We may use information that we collect about you for purposes including:

• To provide, operate, and maintain our website and platform.
• To respond to inquiries, process access requests, and provide customer support.
• To personalise and improve your experience with our services.
• To send administrative information, updates, and, where permitted, marketing communications.
• To monitor and analyse usage trends to improve functionality and performance.
• To detect, investigate, and prevent fraudulent or unauthorised activity and to maintain the security of our systems.
• To comply with applicable legal obligations and enforce our terms.

4. Legal Basis for Processing

Where required by applicable data protection law, we rely on one or more of the following legal bases to process your personal data: your consent, the necessity of processing to perform a contract with you, our legitimate business interests, and compliance with legal obligations. You may withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out prior to withdrawal.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate and improve our website, remember your preferences, and understand how visitors use our platform. You can set your browser to refuse some or all browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, some parts of our website may become inaccessible or may not function properly.

6. How We Share Your Information

We do not sell your personal information. We may disclose information we collect about you in the following circumstances:

• To service providers and vendors who support our operations, such as hosting, analytics, and communications providers, under appropriate confidentiality obligations.
• To professional advisers, including lawyers, auditors, and insurers, where necessary.
• To comply with a legal obligation, court order, or governmental request.
• To protect and defend the rights, property, or safety of Comptorance, our users, or others.
• In connection with a merger, acquisition, reorganisation, or sale of assets, subject to appropriate confidentiality safeguards.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorised access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements, or to resolve disputes and enforce our agreements. When personal information is no longer required, we take reasonable steps to securely delete or anonymise it.

9. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, which may include the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to certain exceptions.
• Object to or restrict certain processing of your information.
• Request a portable copy of your information in a structured, machine-readable format.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a supervisory authority, where applicable.

To exercise any of these rights, please contact us using the details on our Contact page. We may need to verify your identity before responding to your request.

10. International Data Transfers

Your information may be stored and processed in countries other than the one in which you reside. Where we transfer personal information across borders, we take steps intended to ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.

11. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take reasonable steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the revised policy on this page with an updated "Last updated" date. We encourage you to review this page periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please get in touch via our Contact page.